DQS Policies

Privacy, Sales Tax, Returns and Class Policies

PRIVACY POLICY - We value your right to privacy and will not sell, give, or trade your personal information.

SALES TAX - Sales tax is charged on merchandise that is delivered in New York State.

SHIPPING INFO: 

  • Shipping and handling is charged, calculated on the amount of the purchase, and is added at checkout.

  • We normally ship by USPS within one business day of receiving payment. Merchandise on the website, other merchandise, or Nolting supplies ordered by phone from Delightful Quilting & Sewing is shipped only to the United States.

  • Most domestic shipments will include a tracking number.

  • International shipping is only available for the book, “Guide to Quilting With Your Nolting,” which will ship to Canada, Australia, and New Zealand..  Please email us with your international request.

  • If there is a delay in processing your order, we will let you know.

RETURN POLICY - We are confident you will be happy with your purchase. If not, the following terms and conditions apply. Items purchased at Delightful Quilting & Sewing studio or online store may be returned for a full refund (less S/H fee) within 30 days of the purchase, with a copy of the original invoice, and provided they are in their original unopened box/package, have not been used, and are not damaged. A refund will be issued after merchandise has been returned to/received by Delightful Quilting & Sewing, usually through the same method as payment. Returns 30-90 days after purchase may only be exchanged for merchandise (less S/H fee) or returned for store credit (less S/H fee). No returns or exchanges accepted after 90 days. If you have other questions about your order, please contact us..

CLASS AND WORKSHOP CANCELLATION POLICY - If you are unable to attend a class or workshop that you have registered for, you may cancel up to seven (7) days prior to the class/workshop and receive a full refund if paid by check. If paid by credit card, refund check will be issued for the amount paid less a 4% processing fee. Please call 585-226-2577 to cancel your participation in the class/workshop.

DQS COVID Policy

Delightful Quilting & Sewing is a “by appointment only” business. Please make an appointment prior to coming to the studio.

 

Our services, in-person shopping and studio classes will follow any NYS and CDC recommendations and requirements in place at the time of your visit to the DQS studio.

Precautions:

  • Mask is required if suggested by NYS and CDC recommendations or if you know you have been in contact with anyone testing positive to COVID within the last 5 days.

  • Hand sanitizer is available – please use (paper towels available)

 

Cleaning Protocol and Product Used: Surfaces and contact points are sanitized prior to and after a visit from a scheduled customer or student(s). Machine, frames, and tablets are sanitized prior to and after a visit from a scheduled customer or student. Sanitizing Product: H 2 Orange 2 Concentrate (Envirox), an EPA registered Sanitizer / Virucide. Active ingredient is Hydrogen Peroxide. The Concentrate is highly effective in killing bacteria and viruses, but is rated 0 Health Minimal (safe to use